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  1. Asurion
  2. FAQs
  3. Field App Commonly Asked Questions

Field App Commonly Asked Questions

  • Why did a customer show as eligible when they were already in enrolled?
  • What if the scanner doesn't work during FSL pickup?
  • What should I do if there is Major Appliance COD job where the OEM is only covering parts?
  • What should I do if the customer isn't home?
  • Shortcuts menu 
  • Customer Is here step
  • FAQs about Location not Eligible
  • Customer is unavailable
  • "Meet the customer" step 
  • Scan outer box step just prior to delivery 
  • “Know the customer” step 
  • “I have arrived” step 
  • “I am on the way” step 
  • "Contact the customer" step 
  • “I have the parts” step 
  • FSL pickup & parts scanning
  • Job feed FAQs
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