Field App Commonly Asked Questions
- Why did a customer show as eligible when they were already in enrolled?
- What if the scanner doesn't work during FSL pickup?
- What should I do if there is Major Appliance COD job where the OEM is only covering parts?
- What should I do if the customer isn't home?
- Shortcuts menu
- Customer Is here step
- FAQs about Location not Eligible
- Customer is unavailable
- "Meet the customer" step
- Scan outer box step just prior to delivery
- “Know the customer” step
- “I have arrived” step
- “I am on the way” step
- "Contact the customer" step
- “I have the parts” step
- FSL pickup & parts scanning
- Job feed FAQs