Aline Lanna

  • Total activity 63
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 34

Activity overview

Latest activity by Aline Lanna
  • Aline Lanna created an article,

    What should I do if there is Major Appliance COD job where the OEM is only covering parts?

    Please verify that the OEM has agreed to cover parts but not labor. In this case, the field app unfortunately does not have any logic to handle this situation. Therefore, do not charge the customer...

  • Aline Lanna created an article,

    Why did a customer show as eligible when they were already in enrolled?

    There is currently a bug in the field app where a customer will show as eligible for either Home+, ATT HTP, VHDP or Appliance+W when they have already been enrolled. This occurs because we check el...

  • Aline Lanna created an article,

    What should I do if the customer isn't home?

    If the customer isn't home, you won't be able to set up the device but you have the option to drop-off the device by selecting delivery only, as shown on the screen below.    However, a location i...

  • Aline Lanna created an article,

    Shortcut Menu Moves to Header

    A small change, but we've moved the in-job shortcut menu up to the top header, instead of hiding it down by the back and next buttons, as the UX gods intended. It will function in the same way, but...

  • Aline Lanna created an article,

    Verizon SIM Card Activation Issue

    What should you do if you can't activate a new SIM card? If you are experiencing activation issues with Verizon clients, please perform a SIM card swap. If this option is not available, please cont...

  • Aline Lanna created an article,

    Scanning issues during FSL pickup?

    If your camera is not working or you are experiencing issues scanning inventory during pickup, you must follow the steps below to resolve the issue. 1. Select the job in the FSL pickup: 2. Select ...

  • Aline Lanna created an article,

    Job feed is not updating properly

    If you are a new employee, this issue can happen if your account has not been fully set up in ServiceBench, there is an issue with your account, or your account is still in "residency" status (i.e....

  • Aline Lanna created an article,

    Missing jobs in the AE app?

    If you have assigned jobs in ServiceBench and the jobs are not in your queue/job feed in the Anywhere Experts app, your account is not fully set up in ServiBench or there is an issue with your Serv...

  • Aline Lanna created an article,

    Masked Number Issues

    How to unmask a customer phone number:   If the masked phone number is not routing the call to the customer you are trying to reach, please click the link to unmask the customer’s phone number. You...

  • Aline Lanna created an article,

    Login Issues with Android OS Devices

    If you own a device that uses Android as the operating system, and you are experiencing login issues while using this device, follow the steps below to resolve your issue: On your Android, open Se...