There is currently a bug in the field app where a customer will show as eligible for either Home+, ATT HTP, VHDP or Appliance+W when they have already been enrolled. This occurs because we check eligibility when the job is first created. In the instances we’ve come across, the customer is initially eligible when the job is created - then, while the customer is on the phone with the call agent, the call agent pitches and enrolls the customer into a connected home product. There is not logic built that will notify the field app that this enrollment takes place. Therefore, when the expert starts the job, the customer is still showing as eligible and it’s not until the expert tries to enroll them again, that eligibility is updated to ‘already enrolled.’ We know this is very frustrating and apologize for the inconvenience. We are looking at implementing a fix soon that will allow the field app to be updated anytime an enrollment occurs.