When is a location not eligible? A location is not eligible for drop-off if the address is incorrect or it is not possible to drop off the device in a non-exposed location.
Will this update ServiceBench? When you complete the flow, the ServiceBench job will be updated with a Location Not Eligible resolution code.
Why Do I need to call Help Desk? The customer needs to be contacted to set up a next day shipment.
Do I need to wait to hear back from Help Desk? No. Help Desk is not calling the customer to try to meet up with you. They are only calling to set up a next day shipment. If you marked that the location is not eligible and finished your job flow, your job is over.