What is supposed to be happening on this step? This is your driving step. You have previously marked “I am on my way”. Clicking the address will launch a maps app for routing. Once you have arrived, return to the AE app and mark arrival.
What happens when I mark arrival? This action will help determine your arrival time for reporting. Marking arrival will also notify the customer on the “Track My Expert” page that you have arrived. Also, the customer will no longer be able to view your approximate location.
What if I can’t make it? You can contact Help Desk by accessing the shortcuts menu in your AE app.