Why won’t my parts scan?
Potential reasons and quick steps for troubleshooting FSL scanning issues:
- The job is no longer assigned to you -> Ensure you are connected to the network and your jobs are updated.
- The outer and inner box are not matched correctly -> verify the numbers on the barcode scanning page match the numbers you are scanning.
- There is a temporary issue with the scanner -> Use the manual entry option (available via the keyboard icon) to enter the last 4 digits of the barcode. If you don't know how to use manual entry, you can find step-by-step information here: https://asurion3298.zendesk.com/hc/en-us/articles/360046381434-What-if-the-scanner-doesn-t-work-during-FSL-pickup-
I scanned my parts earlier, but now my app says I need to scan again? This can happen on occasion, especially if the app had to be uninstalled and reinstalled. There is no negative impact to picking up the parts more than once. To pick up the parts again, you can either scan or use manual entry. If you have already delivered, you will need to use manual pickup. The job number and part number should be available on the scanning screen for that job. Look at the last 4 digits of the number, tap the keyboard icon and enter the last 4 digits. If you need to access the numbers again, tap the camera icon.